Privacy Policy

1. Introduction

Tipinc Limited ("Tipinc," "we," "us," or "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and share personal data when you use our products, services, platforms, and applications ("Services"), visit our websites, or otherwise interact with us.

Tipinc Limited is a company registered in England and Wales under company number 13101378, with its registered office at 6th Floor, 25 Farringdon Street, London, EC4A 4AB. For the purposes of applicable data protection legislation, Tipinc is the data controller.

2. Information We Collect

Information you provide

We may collect personal data that you provide directly, including names, email addresses, phone numbers, and job titles; business details such as company name, registration number, and address; account credentials and authentication data; payment and transaction data; and any information you provide through correspondence with us.

Information collected automatically

When you use our Services, we may automatically collect device and browser information, IP addresses and approximate location data, usage data including pages visited, features used, and interaction patterns, and cookies and similar tracking technologies (see Section 7).

Information from third parties

We may receive personal data from our partners, including acquirers, merchants, and payment service providers, where necessary to deliver the Services.

3. How We Use Your Information

We use your personal data for the following purposes:

• Service delivery: To provide, operate, and maintain our Services, including processing transactions and managing your account.
• Communication: To respond to your enquiries, provide support, and send service-related notifications.
• Improvement: To analyse usage, diagnose technical issues, and improve the performance and functionality of our Services.
• Security: To detect, prevent, and address fraud, unauthorised access, and other security risks.
• Compliance: To comply with applicable laws, regulations, and legal obligations.
• Marketing: To send you information about our products and services where you have opted in or where we have a legitimate interest to do so. You can opt out at any time.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the UK GDPR:

• Contract: Where processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
• Legitimate interest: Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and freedoms.
• Legal obligation: Where processing is necessary to comply with a legal obligation.
• Consent: Where you have given clear consent for us to process your personal data for a specific purpose.

5. Sharing Your Information

We may share your personal data with:

• Partners: Acquirers, payment processors, banking partners, and other service providers who assist in delivering the Services.
• Group companies: Other entities within our corporate group for operational and administrative purposes.
• Professional advisors: Lawyers, accountants, and auditors where necessary.
• Authorities: Law enforcement, regulatory bodies, or courts where required by law or to protect our legal rights.
• Business transfers: In connection with a merger, acquisition, or sale of assets, where your data may be transferred to the successor entity.

We do not sell your personal data to third parties.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including encryption of data in transit and at rest, access controls and authentication mechanisms, regular security assessments, and incident response procedures.

While we take reasonable steps to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

7. Cookies

Our websites and Services may use cookies and similar technologies to provide functionality, analyse usage, and improve your experience. You can manage your cookie preferences through your browser settings. Essential cookies that are necessary for the operation of the Services cannot be disabled.

8. International Transfers

Your personal data may be transferred to and processed in countries outside the United Kingdom. Where such transfers occur, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the relevant authorities or transfers to countries with an adequacy decision.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal and regulatory obligations, resolve disputes, and enforce our agreements. When personal data is no longer required, we will securely delete or anonymise it.

10. Your Rights

Under applicable data protection legislation, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data in certain circumstances.
• Restriction: Request that we restrict the processing of your data.
• Portability: Request a copy of your data in a structured, commonly used format.
• Objection: Object to the processing of your data where we rely on legitimate interests.
• Withdraw consent: Where processing is based on consent, withdraw your consent at any time.

To exercise any of these rights, please contact us at support@tipinc.tech. We will respond within one month of receiving your request.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated to you via email or through the Services. The effective date at the top of this page indicates the date of the most recent revision.

12. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at support@tipinc.tech.

Tipinc Limited
6th Floor, 25 Farringdon Street
London, EC4A 4AB
United Kingdom